Corrections, trail condition updates, and repair questions about boots or zippers reach us by email. We read everything, but replies come slowly, usually within a week, because most of the team is somewhere on a route.
We read everything that lands in the inbox, but replies come slowly. Most of the year the team is somewhere on a trail, so expect about a week before you hear back. Email is the only channel we run. There is no phone line and no live chat.
Reader support desk
This is the only way to reach us. No phone line, no live chat, no booking service. We read everything, but replies are slow — usually about a week, sometimes longer when part of the team is on trail. If you are writing about a specific review, put the route and the date in the subject line so it does not get lost.
Prefer email? Write to info@pbanepal.com. Same inbox, same slow reply.
Where the desk sits
The review desk runs out of a small office on the eastern edge of the valley, close enough to the trailheads that gear comes back muddy and gets logged the same week. If you are passing through before a trek, this is where the boots, jackets and filter parts live between trips.
Visits are by arrangement. Email first and we will tell you which day someone is actually at the desk.